ITIL Service Management Specialist

TR Ref: 13569

Contract Duration: 3 months initially, with possible subsequent extension

Rate: Up to £400/day, outside IR35

Location: Mostly Remote, but must be able to visit their offices in West Sussex twice/month

Our client is a rapidly scaling global software and services company, currently with 1,200 staff, operating in the life sciences sector. They are now looking for someone to improve the maturity of their recently introduced IT Service Management function, designing, implementing and embedding their appropriate policies, processes and procedures, with particular focus on:

• Service Introduction & Transition processes and associated governance
• Problem Management processes, ensuring effective root cause analysis
• Service Improvement Plan, managing priorities, risks and issues.

Reporting to the IT Director you will also advise their Change Manager, sitting on their Change Advisory Boards and working to continually improve their Change Management processes along with other IT service improvements, driving efficiencies and value wherever possible.

Required Skills and Experience:

• At least 3 years experience as a service management specialist, with extensive experience designing and implementing ITIL methodology and processes
• Thorough knowledge of the Service Management Lifecycle
• Skilled in Service Management reporting and analysis
• Excellent comms, planning, organisation and reporting skills
• Highly analytical
• Proficient using Visio (or similar) to develop processes
• ITIL certified (at least Foundation, V3 or V4) or comparable ITIL Service Management expertise

Preferred Skills and Experience:

• ITIL consultancy experience
• ServiceNow experience
• ITIL Expert certified (V3 or V4)